Leveraging Mobile Workforce Management Systems to Automate and Streamline Your Business Processes

The needs of modern field service operations have changed due to new technologies, changes in consumer expectations, and the economy.

Companies with field operations are equipping their workforce with digital tools like intelligent devices, real-time monitoring, IoT, and artificial intelligence enabled tech to cope with these changes by improving operation efficiency & productivity.

By integrating more advanced digital tools and field service management software, companies can sync workflows and create more effective strategies based on real-time data. This will help your field workers accomplish more by working smarter instead of harder, as well as helping office staff by eliminate paper-based processes as well as manual data entry that cause delays and introduce human error.

 

A key management solution for field service operations is Mobile Workforce Management (MWM). MWM Solutions provide visibility to field workers, optimize and control field operations & mobile staff performance. According to the report by verified market research, the Mobile Workforce Management Market size was valued at USD 3.89 Billion in 2020 and is projected to reach USD 10.46 Billion by 2028, growing at a CAGR of 13.16% from 2021 to 2028.

 

What is MWM and MWMS?

MWM is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.

MWMS (Mobile Workforce Management Software) is a solution integrated with MWM that enables businesses to manage their employees while they are on the go. For mobile workers, it’s a tool that assists them in performing their job more effectively throughout their day. For a manager, it’s a visibility solution that helps them keep track of field worker productivity.

In today’s global workforce, 80% are deskless workers. According to the survey from EMERGENE, the top deskless workforce industries are: Agriculture, Education, Healthcare, Retail, Hospitality, Manufacturing, Transportation, and Construction, that employ 2.7B employees.

This survey also shows that 82% of respondents from those industries are planning to increase spending on technology for their deskless workforce. Transportation and Manufacturing are the two leading industries. In addition, these industries are willing to invest in new technologies to assist their employees with productivity and keep them happy.

global workforce in deskless

top reason for investing in deskless technology

Businesses Can Save Time and Money with a MWMS

There are common struggles that companies running field services operations face: controlling costs, improving resource allocation, and streamlining business management. Implementing MWM provides a solution to these common factors, and provides a competitive advantage.

 

Key Benefits of Implementing a MWMS

Increase Efficiency

Efficiency is essential as it impacts productivity. With MWMS, managers can monitor the actual time employees spent on tasks and their progress. The telematics data and reports enable managers to analyze working processes, optimize and organize the field workers. In addition, managers can provide training and support their employees when issues are identified early.

MWM streamlines scheduling, dispatching and communication through centralized tools. The result is reduced downtime, increasing efficiency and productivity, ultimately impacting your bottom line.

 

Reduces Operational Errors & Increase Customer Satisfaction

Operational errors and process complexity negatively impact all aspects of finance, management, and overall business operations. Many of these issues stem from paper-based processed. This can also lead to lower customer satisfaction due to process and timeline management challenges.

MWMS enables the back-office to simplify processes by streamline payroll and invoicing that will result in lower administrative costs and errors. In addition, it provides greater accuracy and reduces overhead expenses, ultimately resulting in an improved customer experience, employee satisfaction and lowered operating costs.

 

How Astreon can help improve your business

Astreon Mobile is a fully-featured and effective mobile workforce management service.

The application is installed on a mobile device, transforming it into a part of a comprehensive personal monitoring system. With Astreon Mobile, you can track field employees’ productivity, schedule & dispatch tasks, and monitor their completion. With the Configurator web app integrators also have 24/7 remote access to the app configuration and diagnostics.

Astreon mobile is designed to provide visibility to field workers, optimize and control field operations and mobile staff performance.

 

Features

Access to relevant data

Astreon provides relevant and usable data in an easy-to-read format. Information is automatically updated and displayed in a user-friendly interface. View the main tracking parameters on the home screen for quick checks as well as status and alerts. Everything is automatically updated based on the latest message from the device.

 

Supports various communication options

Employees can chat, send photos, SOS messages, or location data by office staff by simply tapping a button. The back office is notified when personnel needs help or further instructions. Whatever happens, the employer will be aware of what’s going on.

 

User Statuses

Manage user status (Busy, Available, Away, etc.) to make better decisions by staying informed about your team’s activities. You can further tailor to your needs by creating your own custom statuses, and runs detailed reports to simplify payroll, differentiate what activity is personal or business related for costing purposes, and much more.

 

QR codes

Leverage QR codes to provide employees a means to log in by a simple scan, or changes status (for example at the end of a route or a task).

 

Remote control

An integrator or employer can change settings, download logs and troubleshoot issues without physical access to the employee’s smart devices. Request actions such as a camera snapshot or a service stop and change app settings remotely to proactively guide and help your team.

 

BLE beacons

The user’s smart device can be connected to a BLE device, and Astreon Mobile will detect such a beacon nearby and send this information to the monitoring system.

 

What to look for in MWM solutions

An MWMS is a critical aspect of digital transformation. By investing in MWM solutions, companies can embrace digital transformation and reap the benefits of an accelerated ROI.

When implementing, it is essential to take some initial steps:

You should identify :

  • What are your business goals?
  • How easy is it to implement?
  • Whether it can be integrated with other digital tools, such as GPS fleet tracking?

 

Through integration, managers & employers can access relevant data via a more centralized way, as well as providing deeper insight into the data to make better informed and faster business decisions.

 

Astreon offers MWM solutions tailored to your business. With solutions such as mobile forms, scheduled transportation management, delivery monitoring service, maintenance management, driver behavior monitoring, transit solutions, agriculture solutions, and much more. Astreon has the right solution for your business needs.

 

Astreon Mobile is a fully-featured and effective mobile workforce management service. We capture accurate speed and detailed location throughout the day. For the back office, it is designed to quickly, conveniently, and easily connect any number of employees to the monitoring system without the need for specialty hardware, simply leverage your existing smart devices in the field and off you go.

Don’t know where to start or need more details? Our dedicated representative will help you find the best solution. Contact us today!

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

We are social. Follow us!

facebook     LinkedIn

4 quick steps to prepare your fleet for dashcams

Transportation companies are now embracing advanced safety technology that was previously considered cost-prohibitive not providing a clear ROI that fleets require to make such an investment.

Today’s landscape has changed drastically. Dashcams have become the norm for carriers to protect themselves against false claims and improve drivers’ safety + CVOR.  The industry is finding the ROI is more quickly attainable. Over 80% of all accidents involving passengers and trucks are the fault of passenger vehicles. Protecting your drivers is important, providing proof of not-at-fault ensures they keep driving, attributing to productivity and increased wages for the driver. This also helps with talent retention. Finding good drivers is a constant challenge.

 

According to a survey from FreightWaves subscribers, 70 percent of respondents are currently using dashcam technology. However, many carriers don’t comprehend dashcam’s features, or how to leverage them. When it comes to the acceptance of new technology, it always comes with some misconception and confusion.

It’s critical for companies and drivers to understand the benefits and features, and to develop a preventive mindset when they implement advanced dashcams.

 

Here are 4 tips to help prepare your business and fleet for dashcams, and to avoid common mistakes;

 

1.    Involving drivers in the pilot

As a company adopts innovative technology, they should involve drivers in the pilot phase of implementation. Drivers’ input is the most useful resource to point out growing pains and establish a solid safety system during this phase. The company also should have drivers test in different locations to see if there are any regional challenges in various locations.

The company should identify any problem areas that can be corrected before implementation. Keeping your drivers in the loop is ideal.

  

2.    Conduct Q&A sessions

Building trust and transparent relationships with drivers is a key to minimize resistance to new technology. Conduct Q&A sessions, workshops, or meetings with employees to explain why the change is necessary, and what the features and benefits of the system are.

 

The most successful acceptance of dashcams is to share videos and assess and debate driver behaviours in dangerous circumstances. Drivers usually don’t mention to their peers what happened when they encountered critical situations so this is a great opportunity for drivers to acknowledge how other peers deal with dangerous situations.

 

3.    Managing & leveraging data

The dashcam collects and sends key telematic data to analyze and assess driving behaviour. Leverage this data for safety coaching events and driver assessment.

 

At Astreon, we offer driver coaching tools which assess driving habits, behaviors and safety. It evaluates telematic data and provides a score based on penalty points for violations like speeding, unnecessary acceleration, heavy braking, acceleration while cornering, reckless driving, etc.

 

4.    Rewarding positive action

Drivers rarely receive rewards, even though their work environment is often stressful dealing with inclement weather, congested traffic, dwell times, etc. Encouraging drivers with rewards and public acknowledged of their achievements makes a big difference with driver satisfaction.

Some drivers might think they are always being observed by employers because of the dashcams. To reduce this negative impression, employers should explain the purpose of implementation and benefits of dashcams, plus rewards that motivate drivers’ positive behavior and safety score.

 

Employers could

  • Share the video with the entire team and celebrate the driver who took positive actions in a critical situation
  • Acknowledge the driver’s actions in a company meeting, workshop or newsletter
  • Publicly thank the driver
  • Present a gift card

 

These rewards are wildly successful in all businesses. On average, incentive programs achieve a 35% increase in driver safety scores across the board. The result is safer drivers and reduced insurance claims through Gamification: where drivers compete on their scorecards, aiming to achieve a higher score than their peers.

 

Adopting innovative technology

The Fleet industry has radically changed as a result of innovative A.I. Enhanced Dash Camera systems, and lower costs of data and hardware. Video evidence is regularly accepted by insurers when submitting claims, proving your driver is not at fault, avoiding fines and preventing insurance hikes because of those fines. On top of that, some insurance companies offer a premium rate if you employ a dashcam system.

 

The key to successfully implementing new technology is to establish a transparent relationship, collaboration, and engagement with drivers.

 

All-In-One Driving Recorder Designed for Safe Driving

Astreon’s A.I. Dashcam is an advanced dash camera with a built-in A.I. processor to detect driving events such as lane departure, forward collision, and unsafe driver behaviour. It can alert the driver in real-time of dangerous behaviours, and upload events to a monitoring platform to be reviewed by a fleet manager as a coaching aid and for evidence.

Learn more about Astreon’s leading solutions here.

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

We are social. Follow us!

facebook     LinkedIn

4 Key FMCSA Changes fleets should know in 2022

Since the Electronic logging device (ELD) mandate officially went into effect, various rule updates, rule changes, notices and proposed changes have taken place (as the ELD mandate continues to evolve). These notices are published on the Federal Motor Carrier Safety Administration (FMCSA) website, which in turn is linked to the Federal Register website.

There are 4 noteworthy changes that took place this year (so far) that motor carriers should be aware of:

 

1.    Eliminating the annual list of violations

Per this change, carriers no longer need to request an annual record of violations from their drivers. Section 391.27 were removed from the Federal Motor Carrier Safety Regulations on May 9, 2022.

Since carriers request an annual motor vehicle record (MVR), asking drivers for a list of the same violations was redundant.

It’s important to note however that annual violation lists created through May 8, 2022 must be retained in the DQ file (driver qualification) for at least 3 years (meaning potentially as far out as May 8, 2025).

 

2.    Removing personal information from the road test certificate

Some notable changes were made to the format of the road test certificate (a form that is kept in the DQ file per §391.31).

This change removes personal identifiable information (PII) which most people are understandably uncomfortable providing.

The following information is no longer required, effective March 22, 2022:

  • Driver’s license number
  • Licensing state
  • Social Security Number

 

For those that have already purchased older road test certificates, you can simply leave those fields empty as they are no longer required.

It is important to note that per §391.21, PII (date of birth, social security number, driver’s license number, etc.) still remains on the driver-specific application.

 

3.    Licensing Authorities – wording changes

Effective March 22, 2022, the FMCSA changed wording which concerns driver licence issuing entities. “State” was replaced with “driver’s licensing authority”, which provides clarification that to obtain a driver’s MVR, motor carriers would contact states, provinces and territories to satisfy §391.23 and §391.25. This also impact §391.21(b)(5).

This clarification is particularly important for drivers in Canada or Mexico who operate in the U.S.

 

4.    Entry-Level Driver Training (ELDT) rule (as of Feb 7, 2022)

As of February 7, 2022, entry-level driver training (ELDT) regulations have stricter requirements for individuals who want to obtain a commercial driver’s license (CDL), upgrade a CDL, or obtain a hazardous materials (H), passenger (P), or school bus (S) endorsement.

 

“These individuals are subject to the ELDT requirements and must complete a prescribed program of instruction provided by an entity that is listed on FMCSA’s Training Provider Registry (TPR).” – Federal Register / Vol. 87.

 

Stay up to date on regulatory changes

The FMCSA announces updated notices, rules and proposed rules/rule changes regularly. The ELD mandate rules can be particularly complicated and/or confusing in some instanced for carriers and drivers alike, so it is very important to check regularly and familiarize yourself with changes/potential changes to prevent possible violation or non-compliance.

 

Keep in mind that these changes can also help your drivers by either simplifying their work, removing redundancy or providing greater clarity so they can stay focused on what they do best, safely and effectively, without worrying about potential violations.

You can check for changes or updates via the notices and rulemaking documents page on the FMCSA website.

 

Astreon’s ELD – ELD built for Drivers and Carriers alike

Astreon has partnerships with fully certified leading ELD service providers in Canada and the USA, such as Apollo ELD, brought to you by Astreon. These are industry-leading ELD products that are driver-friendly, easy to use, feature-rich, and well recognized in North America.

In addition to certification, leverage our ELD solutions to provide continuity and risk mitigation for your business with HOS, IFTA reports, Driver Vehicle Inspection Reports, Engine Diagnostics, and many more powerful tools & features.

Visit our ELD pages to learn more.

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

We are social. Follow us!

facebook     LinkedIn

2022 Truck Trends

2021-2022 are transformative years for the truck industry and have been keeping people in the truck industry busy. This transformation affects operations, expenses, and administration. With ELD compliance, Electrification to ease climate change, driver shortages, rising fuel costs, and trucker convoys for COVID-19 restrictions, it’s been a busy couple of years.

This article digs a bit deeper into ELD mandates and tighter truck emission regulations in Canada and the USA, and how this affects the transportation industry.

ELD Compliance

ELD(Electronic Logging Devices) mandate went into effect in December 2017 in the USA and will be fully mandated in January 2023 in Canada(Find the Canadian ELD mandate schedule).

Electronic logging devices (ELD) are used to electronically keep a driver’s Record of Duty Status (RODS) and all drivers are required to use an ELD to document their compliance with HOS rules.

In Canada, the full ELD mandate will go into effect on January 2023 and this deadline extension will ensure that carriers can have sufficient time to purchase, install ELDs and educate drivers to comply with the ELD mandate rules. However, the reality is you need to get started preparing as soon as possible. Here is why you should start preparing today for the ELD mandate:  https://www.astreon.com/full-eld-enforcement-delayed/

 

Electrification

The electrification of heavy commercial vehicles is making a splash right now. According to Natural Resources Canada, “Transportation accounts for approximately 25% of Canada’s greenhouse gas emissions(GHG), of which almost half comes from passenger cars and light trucks.”.

The electrification movement is accelerating in North America.

“Roughly half of all U.S. and Canadian Class 8 tractors engaged in regional-haul applications could switch to battery-electric technology today with minimal or no impact on operations, productivity, or efficiency, according to a new report.” – HDT

For more information about the reaction from countries and how we can help customers reduce their environmental impact and comply with emission regulations: https://www.astreon.com/a-greener-solution/

 

Driver Shortages

As the demand in the supply chain industry is increasing, North America is facing a serious shortage of truck drivers. According to the American Trucking Association (ATA), the shortage of truck drivers was 60,800 and is estimated to reach 160,000 by 2028 in U.S. Whereas, Canada is expected to be short 25,000 truck drivers by 2023 according to a study from Trucking HR Canada.

truck driver shortage

 

The stressful environment caused by COVID-19 is further accelerating the shortage of truck drivers and exacerbating disruptions in the supply chain.

Find out how to ease driver shortages with telematics:  https://www.astreon.com/telematics-can-improve-drivers-safety-and-retention-during-the-covid-19-pandemic/

Sky High Fuel Costs

Rising fuel costs are pressuring trucking companies. Many companies are struggling with minimizing the impact of fuel costs to their clients, but there is a limit.

In order to combat the impact of rising fuel costs, it is critical to have insightful data about your fleet operations to analyze and drive effective improvements into your business. To get this insightful data, you need a leading GPS Tracking solution in your fleet to better understand how much gasoline or diesel is consumed by your fleet each month and year. A GPS Fleet Management system is also important to help analyze data and receive powerful automated reports to identify where you can drive additional efficiencies and savings.

For detailed tips to combat the effects of rising fuel costs, read this article.

 

Astreon Can Help

Astreon offers the most Comprehensive & Advanced Fleet Management platform available for your Vehicles, Trailers, Machinery, and Equipment, with over 3.3 million+ tracked assets globally. Our software is easy to use, fully customizable, and provides advanced industry-leading features. With our Fleet Management platform, you can visualize all of your fleet assets on one screen in a simple to operate, powerful application. Fuel Management with Astreon is the complete solution for optimizing fuel expenditure and ultimately saving your company time and money. For more information about our fuel control, click here.

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

We are social. Follow us!

facebook     LinkedIn

Contact Us