Leveraging Mobile Workforce Management Systems to Automate and Streamline Your Business Processes

The needs of modern field service operations have changed due to new technologies, changes in consumer expectations, and the economy.

Companies with field operations are equipping their workforce with digital tools like intelligent devices, real-time monitoring, IoT, and artificial intelligence enabled tech to cope with these changes by improving operation efficiency & productivity.

By integrating more advanced digital tools and field service management software, companies can sync workflows and create more effective strategies based on real-time data. This will help your field workers accomplish more by working smarter instead of harder, as well as helping office staff by eliminate paper-based processes as well as manual data entry that cause delays and introduce human error.

 

A key management solution for field service operations is Mobile Workforce Management (MWM). MWM Solutions provide visibility to field workers, optimize and control field operations & mobile staff performance. According to the report by verified market research, the Mobile Workforce Management Market size was valued at USD 3.89 Billion in 2020 and is projected to reach USD 10.46 Billion by 2028, growing at a CAGR of 13.16% from 2021 to 2028.

 

What is MWM and MWMS?

MWM is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.

MWMS (Mobile Workforce Management Software) is a solution integrated with MWM that enables businesses to manage their employees while they are on the go. For mobile workers, it’s a tool that assists them in performing their job more effectively throughout their day. For a manager, it’s a visibility solution that helps them keep track of field worker productivity.

In today’s global workforce, 80% are deskless workers. According to the survey from EMERGENE, the top deskless workforce industries are: Agriculture, Education, Healthcare, Retail, Hospitality, Manufacturing, Transportation, and Construction, that employ 2.7B employees.

This survey also shows that 82% of respondents from those industries are planning to increase spending on technology for their deskless workforce. Transportation and Manufacturing are the two leading industries. In addition, these industries are willing to invest in new technologies to assist their employees with productivity and keep them happy.

global workforce in deskless

top reason for investing in deskless technology

Businesses Can Save Time and Money with a MWMS

There are common struggles that companies running field services operations face: controlling costs, improving resource allocation, and streamlining business management. Implementing MWM provides a solution to these common factors, and provides a competitive advantage.

 

Key Benefits of Implementing a MWMS

Increase Efficiency

Efficiency is essential as it impacts productivity. With MWMS, managers can monitor the actual time employees spent on tasks and their progress. The telematics data and reports enable managers to analyze working processes, optimize and organize the field workers. In addition, managers can provide training and support their employees when issues are identified early.

MWM streamlines scheduling, dispatching and communication through centralized tools. The result is reduced downtime, increasing efficiency and productivity, ultimately impacting your bottom line.

 

Reduces Operational Errors & Increase Customer Satisfaction

Operational errors and process complexity negatively impact all aspects of finance, management, and overall business operations. Many of these issues stem from paper-based processed. This can also lead to lower customer satisfaction due to process and timeline management challenges.

MWMS enables the back-office to simplify processes by streamline payroll and invoicing that will result in lower administrative costs and errors. In addition, it provides greater accuracy and reduces overhead expenses, ultimately resulting in an improved customer experience, employee satisfaction and lowered operating costs.

 

How Astreon can help improve your business

Astreon Mobile is a fully-featured and effective mobile workforce management service.

The application is installed on a mobile device, transforming it into a part of a comprehensive personal monitoring system. With Astreon Mobile, you can track field employees’ productivity, schedule & dispatch tasks, and monitor their completion. With the Configurator web app integrators also have 24/7 remote access to the app configuration and diagnostics.

Astreon mobile is designed to provide visibility to field workers, optimize and control field operations and mobile staff performance.

 

Features

Access to relevant data

Astreon provides relevant and usable data in an easy-to-read format. Information is automatically updated and displayed in a user-friendly interface. View the main tracking parameters on the home screen for quick checks as well as status and alerts. Everything is automatically updated based on the latest message from the device.

 

Supports various communication options

Employees can chat, send photos, SOS messages, or location data by office staff by simply tapping a button. The back office is notified when personnel needs help or further instructions. Whatever happens, the employer will be aware of what’s going on.

 

User Statuses

Manage user status (Busy, Available, Away, etc.) to make better decisions by staying informed about your team’s activities. You can further tailor to your needs by creating your own custom statuses, and runs detailed reports to simplify payroll, differentiate what activity is personal or business related for costing purposes, and much more.

 

QR codes

Leverage QR codes to provide employees a means to log in by a simple scan, or changes status (for example at the end of a route or a task).

 

Remote control

An integrator or employer can change settings, download logs and troubleshoot issues without physical access to the employee’s smart devices. Request actions such as a camera snapshot or a service stop and change app settings remotely to proactively guide and help your team.

 

BLE beacons

The user’s smart device can be connected to a BLE device, and Astreon Mobile will detect such a beacon nearby and send this information to the monitoring system.

 

What to look for in MWM solutions

An MWMS is a critical aspect of digital transformation. By investing in MWM solutions, companies can embrace digital transformation and reap the benefits of an accelerated ROI.

When implementing, it is essential to take some initial steps:

You should identify :

  • What are your business goals?
  • How easy is it to implement?
  • Whether it can be integrated with other digital tools, such as GPS fleet tracking?

 

Through integration, managers & employers can access relevant data via a more centralized way, as well as providing deeper insight into the data to make better informed and faster business decisions.

 

Astreon offers MWM solutions tailored to your business. With solutions such as mobile forms, scheduled transportation management, delivery monitoring service, maintenance management, driver behavior monitoring, transit solutions, agriculture solutions, and much more. Astreon has the right solution for your business needs.

 

Astreon Mobile is a fully-featured and effective mobile workforce management service. We capture accurate speed and detailed location throughout the day. For the back office, it is designed to quickly, conveniently, and easily connect any number of employees to the monitoring system without the need for specialty hardware, simply leverage your existing smart devices in the field and off you go.

Don’t know where to start or need more details? Our dedicated representative will help you find the best solution. Contact us today!

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

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Increase Productivity of your Mobile Workforce

Advanced technology has made it much easier to be a field worker. Mobile devices, mobile apps, SaaS, cloud-based solutions, and software integration have revolutionized how corporations manage their remote workforce to keep up with high demand. It is critical for managers to assist their field employees in performing their job more effectively, to track and complete all tasks on time.

Mobile Workforce Management solutions (MWM) provide visibility to field workers, optimize and control field operations, and mobile staff performance. How can your business benefit from a MWM solution?

What is Mobile Workforce Management (MWM) and Mobile Workforce Management Software(MWMS)?

Mobile Workforce Management (MWM) is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.

Mobile Workforce Management Software (MWMS) is a software solution integrated with MWM that enables businesses to manage their employees while they are on the go. For mobile workers, it’s a tool that assists them in performing their job more effectively and flexibly throughout their day. For a manager, it’s a visibility solution that helps them keep track of what their field workers are working on. This application gives managers and employees alike access to their work schedules, contact information, and other pertinent information from any location with Internet connectivity.

 

MWM Fact sheet: Why your business needs the power of Mobile Workforce Management

In today’s global workforce, 80 % are deskless workers. According to the survey from EMERGENE, the top deskless workforce industries are: Agriculture, Education, Healthcare, Retail, Hospitality, Manufacturing, Transportation, and Construction, employ 2.7B employees.

This survey also shows the fact that 82% of respondents from those top industries are planning to increase spending on technology for their deskless workforce. Transportation and Manufacturing are the two leading industries. In addition, these industries are willing to invest in new technologies to assist their employees with productivity and keep them happy.

 

mobile workforce fact sheet1

mobile workforce fact sheet2

Companies with deskless workers are beginning to see that great technology can be as important to this part of the workforce as it is to the rest of their employees.

 

Benefits of using Mobile Workforce Management

With compact mobile devices, combined with the extensive coverage of today’s wireless networks, it enables you to track and monitor virtually anything; not just where cellular service is available, but anywhere you can see the sky. The end result is improved security, productivity, and a superior customer experience.

When you integrate your MWM app with software, you can access all operational insights to make data-based decisions that help elevate your business strategy and improve productivity.

 

Cost-effective

MWM apps gather operational insights, such as fuel level, idling time, fleet maintenance, mileage, breakdown, driver’s behavior, etc. You can make better decisions by analyzing this data to reduce operational costs. Gain insight on the best time for an oil change, vehicle replacement, fuel costs, and so much more.

 

Enhance staff efficiency & productivity

With the telematics data & reports, you can analyze working processes, optimize and organize

the workers, and improve efficiency. Mobile Workforce Management streamlines scheduling, dispatching, and communicating through centralized tools. That result is reducing downtime, increasing efficiency & productivity.

 

Safety

Safety is always a priority, especially under mobile workforce conditions such as working remotely. Mobile workers often encounter unexpected events, such as inclement weather, accidents, traffic, environmental variables, etc.  MWM will assist mobile workers in maximizing their job performance and dealing with any unpredictable incidents. With MWM, the workers get the opportunity to send pictures, SOS messages, or location info. Their manager can assist them in real-time. You always know your worker’s location, speed, and status.

 

Improve customer satisfaction

Seamless work leads to job completion on time, which improves customer satisfaction. MWM provides a wide range of effective operating procedures for mobile workers to complete their job effectively. It provides optimized routes which will result in faster service times. It also provides advanced reports you can analyze which areas of improvement.

 

 

Astreon Mobile Workforce Management

Astreon Mobile is a fully-featured and effective mobile workforce management service. We capture accurate speed and detailed location throughout the day. Astreon mobile is designed to provide visibility to field workers, optimize and control field operations and mobile staff performance.

 

Astreon Mobile Features

latest data at hand_mobile app

  • Latest data at hand
    • View the main tracking parameters on the home screen for quick checks. Everything is automatically updated based on the latest message from the device.

 

data from workers_mobile app

  • Data from workers
    • Workers can send pictures, SOS messages, or location info. The back office is notified when personnel needs help or further instructions.

 

customer statuses_mobile app

  • Custom statuses
    • Tailor the app to business needs; set up the required statuses and get messages with custom events to know what’s happening in the field.

 

  • QR codes
    • Let workers log in with a QR code. Have them scan QR codes at certain points or status changes, for example, at the end of a route.

 

  • Remote control
    • Request actions such as a camera snapshot or a service stop and change settings of the app remotely to proactively guide the workers.

 

chat with employees_mobile app

  • Chat with employees
    • Send and receive various types of messages from the field workers for close and detailed day-to-day communication.

 

 

Turn your smartphone into a tracker and make sure that with the Astreon Mobile Workforce Management app! For more information about the app, check our mobile app page.

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

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