The complete guide to Dispatch Management Software

As the demand in the supply chain industry is increasing, the logistics and transportation industries rely more on technology to streamline the operation to prevent any shipping delays.

The process is a lot more complicated than simply sending a delivery truck to pick up the package they’d like to deliver. There are many questions you need to address, such as delivery schedule, driver/vehicle assignments & availability, routes considering traffic, and tracking process.

These are the challenges of dispatch management, but these same issues are addressed with effective dispatch management software.

 

What is a Dispatch Management Software?

A Dispatch Management Software is a process of organizing, assigning, and optimizing delivery schedules and routes for businesses in the delivery, maintenance, and service industries. Dispatch Management Software optimizes your routes and schedules while maximizing efficiency, and minimizing costs.

 

How Dispatch Management Software works

By integrating with GPS tracking and mobile apps which provide real-time updates, you can track the real-time whereabouts of your vehicles, traffics conditions, and assignments of available carriers. This, along with advanced routing algorithms, provides automated assignments for pickups, drop-offs, service calls, deliveries, etc.  These applications can provide Proof of Delivery or Service completion, with photos, signatures, and driver notes.

Keeping track of the locations and statuses of drivers allows you to improve your dispatching. It also helps connect a dispatcher with drivers for faster, better communication.

The software can help schedule plan, optimize routes, providing real-time routing, monitoring driver behavior, alert notifications, and calculate total route costs which allow your company to lower turnaround times and costs.

Why does using Dispatch Management Software dramatically improves your business’s efficiency and performance?

Leveraging dispatch management software brings you huge benefits by automating every process.

Without an efficient dispatch system in your business, time is wasted manually tracking the vehicles, planning routes, and managing driver schedules. With dispatch management software, managing all these processes is automated and easy.

 

Key aspects of dispatch management software

 

Better delivery routes

Instead of planning routes manually, dispatch management helps you generate optimal travel routes more efficiently.

Based on which vehicle is closest and available, service time commitments, and route preferences, what kind of capacity the vehicle has, traffic, the application provides planned routes with information on the estimated arrival time and mileage of each stop and route. Optimal routes will result in faster delivery & service times, increased customer & driver satisfaction, and cost savings.

 

Reduced service costs

Effective dispatch management not only saves time by optimizing routes but also saves money. Drivers spend less time on the road, along with optimized and improved routes, which results in reduced fuel consumption and reduced operation time.

According to ABI Research, the cost savings from having a dispatch management system could be well over 12% in profitability and 13% in vehicle utilization with a 15% decrease in travel time.

Dispatch management software also provides you with impactful reporting so that you can see precisely which areas need to be improved to lower costs and increase profits.

 

Improve customer & driver satisfaction

Customers always want to know where their packages are and when they are expected to receive their packages.

Dispatch management software can provide both you and your customers with real-time updates on driver’s whereabouts and estimated delivery schedules. Some applications allow clients to communicate directly with the driver.

These tools increase driver satisfaction because you don’t have to worry about a delivery delay due to unexpected traffic conditions, reducing driver’s stress levels. It can also avoid any irregular schedules by optimizing routes, assignments of available drivers and vehicles.

 

Improve driver behavior and safety

Real-time monitoring and data enable a dispatcher to measure driver behavior and safety. Dispatch management software allows a dispatcher to track the delivery process in real-time and respond to emerging issues through phone calls or chat. Dispatch management software will notify a dispatcher and driver via notifications whenever unexpected issues happen.

 

Astreon Dispatch & Order Distribution

Our dispatch management software is a fully-featured and integrated module to manage tasks, pickups, drop-offs, destinations for all order management business needs.

Contact our specialist today to learn more about how we can help your business.

Contact us today!

Tel: +1 (888) 647-4730
Email: sales@astreon.com

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How to improve customer service and safety in Limo & Taxi industries

Limousines or taxies are used for a variety of purposes that include personal & business commuting, weddings, VIP services, bachelor/bachelorette parties, corporate events, etc.

What matters most to consumers when choosing a Taxi/Limo service? Service quality, safety, price, vehicle quality, and design. Your customers also expect you to offer professionalism, high-quality service, and comfort. This is why excellent customer service is essential to increase your business’s reputation.  It may be overwhelming at first to consider all these factors when you look to grow your business.  But leveraging GPS Telematics & Dash Camera systems is a great first step.

 

GPS Telematics Systems for Limo & Taxi

Leveraging GPS Telematics is more common now in the transportation industry. In the fact, the GPS Telematics device market is expected to reach $ 2.89 billion USD by 2023 at a CAGR (compound annual growth rate) 12.9% between 2017 and 2023 according to the research report by GPS Telematics Device Market by Type, Deployment Type, Industry and Geography – Global Forecast to 2023.

In addition, the research shows that the GPS Telematics market is expected to have high demand in the transportation & logistic sector during the forecast period growing at a CAGR of 14.4% between 2018 and 2025.

Global GPS Tracking Device Market Revenue

As you can see, GPS Telematics plays a huge role in the transportation industry to operate management of functions such as routing, Telematics, dispatching, security, and safety. Let’s see how GPS features work for your business.

 

Real-time Telematics

GPS Telematics allows users to monitor drivers, vehicles, and assets in real-time. It provides Telematics information with high accuracy. This information includes routes, fuel, mileage, idle time, engine stops, and speed. Based on that information, GPS Telematics provides optimized routes to get your drivers where they need to be faster & safer, completing more jobs within the scheduled time. Efficient routes and arrival on time or earlier arrival enhance customer service and it leads to increased reputation.

 

Improving vehicle security

GPS Telematics enables you to monitor your vehicle and get key data. GPS Telematics gives you clear visibility into your entire pool of assets and their current status. Using real-time Geofence status with reporting and alerts, you can detect potential theft or unauthorized use. Prevent potential loss and impact on your business by taking immediate preventative action.

 

Dispatching

On-time departure/arrival and quick response times with customers are crucial to improving customer service. With real-time data from GPS Telematics, you can dispatch a limo/taxi and driver who is close to your customers. Excellent customer-facing tools like driver arrival notifications and arrival confirmations are automated tools to assist you and your team. Improved service helps build brand loyalty and increase customer retention.

 

Reduce liabilities

Reckless driving and unnecessary accidents can be a huge liability for your company. Of course, accidents are out of the question for the transportation industry. This is why monitoring and analyzing are important to reduce poor driving habits such as speeding and harsh braking. With a vehicle Telematics system, transportation companies can easily monitor driving behavior and detect which activity causes unnecessary costs.

Installing GPS Telematics provides your transportation business with many benefits. With compact mobile devices, combined with the extensive coverage of today’s wireless networks, GPS Telematics enables users to track and monitor virtually anything; not just where cellular service is available, but anywhere. The result is improved security, productivity, and a superior customer experience.

Astreon Vehicle Telematics

Add Recurring Revenue to your existing business

Astreon is a global platform with Resellers, Partners, and Clients all over the world.  Astreon has turnkey tools to quickly and easily allow your business to hit the ground running.  We provide application hosting with optional white labeling services, hardware devices, connectivity, marketing and technical support. Everything you need to get started is here. Contact us today to become our partner.

Contact us today!

Tel: +1 (888) 647-4730

Email: sales@astreon.com

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